Effective Date: April 9, 2025
Last Updated: April 9, 2025
Welcome to Conekt.ai, Inc. (“Company”, “we”, “us”, or “our”). These Terms of Use (“Terms”) govern your use of our software services, including cellular connectivity services and access to our customer portal (“Services”). By accessing or using the Services, you (“you”, “Customer”, “User”) agree to these Terms.
If you disagree with these Terms, please do not use our Services.
BY USING OUR SERVICES, YOU: (A) REPRESENT AND WARRANT THAT: (I) YOU HAVE REACHED THE AGE OF MAJURITY IN YOUR JURISDICTION, (II) YOU HAVE THE CAPACITY TO ENTER INTO BINDING OBLIGATIONS, AND (III) ALL INFORMATION SUPPLIED BY YOU TO US THROUGH OUR SERVICES IS TRUE, ACCURATE, CURRENT, AND COMPLETE; AND (B) AGREE TO BE BOUND BY AND COMPLY WITH THESE TERMS OF USE, AS UPDATED FROM TIME TO TIME IN ACCORDANCE WITH SECTION 14. IF YOU ARE USING OUR SERVICES ON BEHALF OF ANOTHER PERSON OR A CORPORATE ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND SUCH PERSON OR ENTITY TO THESE TERMS OF USE.
1. Eligibility and Acceptance
To use our Services, you must:
• Be at least 18 years old or have the legal capacity to enter into contracts.
• Agree to comply with all applicable laws, regulations, and these Terms.
If you enter into this agreement on behalf of a company or organization, you represent that you have the authority to bind them to these Terms.
2. Description of Services
We provide:
• Cellular Connectivity Services: Provision and manage cellular data plans and SIM/eSIM activation.
• Customer Portal: A secure, web-based platform for managing your account, monitoring usage, viewing billing information, and managing services.
We do not offer mobile applications. All interactions take place through our web portal.
3. User Accounts and Security
• Users must register and maintain an account to access the Services.
• You are responsible for maintaining the confidentiality of your login credentials.
• Any activity under your account is your responsibility.
• Notify us immediately at security@conekt.ai of any unauthorized use or security breach.
4. Acceptable Use
You agree not to:
• Use the Services for unlawful, harmful, or fraudulent activities.
• Interfere with the integrity or performance of the Services.
• Attempt unauthorized access to any part of the Services or related systems.
• Share your login credentials with third parties.
We reserve the right to suspend or terminate accounts violating this policy.
5. Intellectual Property
All content, software, designs, trademarks, logos, and service marks provided via the Services are the intellectual property of Conekt.ai, Inc. or its licensors. You may not:
• Copy, modify, distribute, or reverse-engineer any part of our Services.
• Use our branding without express written permission.
6. Data Protection and GDPR Compliance
We are committed to protecting your data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and ISO/IEC 27001:2022.
Key commitments:
• Personal data is processed lawfully, fairly, and transparently.
• Data is collected only for specified and legitimate purposes.
• We implement appropriate technical and organizational security measures.
• You have rights, including access, rectification, erasure, restriction of processing, and data portability.
Data Controller:
Conekt.ai, Inc.
3830 Valley Centre Dr. STE 705402, San Diego, CA 92130
Please refer to our [Privacy Policy] for more information.
7. Confidentiality
Each party agrees to keep confidential all non-public information obtained in connection with the Services and will not disclose it without the other party’s prior written consent, except as required by law.
8. Service Availability and Support
We aim to ensure high availability of our Services but do not guarantee 100% uptime. Planned maintenance and updates may be performed with prior notice.
Support is available via contact@conekt.ai during business hours (9 AM – 5 PM PST, Monday – Friday).
9. Fees and Payment
• Service fees and billing terms are defined in your service agreement.
• Late payments may result in service suspension.
• All fees are exclusive of applicable taxes unless stated otherwise.
10. Termination
You may terminate your account by providing written notice. We may terminate or suspend access if you violate these Terms or applicable laws.
Upon termination:
• Your access to the Services will be revoked.
• Outstanding fees must be paid.
• We will delete your personal data by our data retention policy and applicable laws.
11. Disclaimers
• Services are provided “as is” without warranties of any kind.
• We do not warrant that the Services will be error-free or uninterrupted.
• Your use of the Services is at your own risk.
12. Limitation of Liability
To the maximum extent permitted by law, Conekt.ai, Inc. shall not be liable for:
• Indirect, incidental, punitive, or consequential damages.
• Loss of data, profits, or business opportunities.
Total liability is limited to the fees paid in the preceding 12 months.
13. Indemnification
You agree to indemnify and hold Conekt.ai, Inc. harmless against any claims, damages, losses, and expenses (including legal fees) arising from using the Services or violating these Terms.
14. Changes to the Terms
We may update these Terms from time to time. We will notify you by email or through the portal if changes are material. Continued use of the Services constitutes your acceptance of the revised Terms.
15. Governing Law and Jurisdiction
These Terms are governed by the State of California, USA laws, without regard to its conflict of laws principles.
Disputes will be resolved in the competent courts in San Diego, Califonia, USA.
16. Contact Us
For questions or concerns about these Terms, please get in touch with us:
Conekt.ai, Inc.
3830 Valley Centre Dr. STE 705402, San Diego, CA 92130
Email: security@conekt.ai
Phone: (888) 799-9666